Support Center
Frequently Asked Questions
Everything you need to know about HexaEarn. Can't find the answer you're looking for? Please chat with our friendly team.
All Topics
General
Investment
Payment
Security
Is HexaEarn a real and paying platform?
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Yes. HexaEarn has been operating since January 2025 with consistent payouts and growing user base. All payments are backed by actual trades and blockchain-based tracking.
What makes HexaEarn different from other platforms?
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We use a proprietary indicator called CryptoTrades that analyzes market trends in real time with up to 94% accuracy. Our platform is decentralized and beginner-friendly.
Do I need experience to use HexaEarn?
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No experience is required. You simply choose a plan and invest. Our system does the trading and profit generation for you.
What referral rewards do you offer?
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HexaEarn offers up to 10% from direct referrals (Level 1), plus 1% and 0.5% from Level 2 and 3 respectively. No active deposit is required to earn referral income.
Can I track who joined under my referral link?
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Yes, all referral data (joined users, earnings) is available in your dashboard under the Referral tab.
What payment methods can I use?
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We accept Bitcoin, Ethereum, Litecoin, Dogecoin, Tron, Tether (TRC20 & BEP20), and BNB. Withdrawals go to the same method you deposited with.
Can I make multiple deposits in different plans?
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Yes, you can invest in multiple plans at the same time. Each plan runs its own cycle.
Are there any hidden fees?
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No hidden fees. All transaction fees are transparent: 1% withdrawal, 0.5% wallet exchange, 4% for send money.
What are the deposit/withdrawal limits?
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Minimum deposit: $300
Minimum withdrawal: $50
Maximum withdrawal per transaction: $10,000
Minimum withdrawal: $50
Maximum withdrawal per transaction: $10,000
When will I receive my profits?
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All plans operate on 24-hour cycles. You receive profits + principal after 24 hours.
How long does withdrawal take?
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Usually between 1–12 hours depending on the amount. All withdrawals are manually approved.
Can I change my wallet address?
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Yes. You can change it from your profile settings. Ongoing withdrawals still go to the old address.
Is there a mobile app?
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Not yet. But our website is fully responsive and mobile-friendly.
Can I cancel an active investment?
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No. Once started, each investment runs for 24 hours. After that, your funds + profit are released.
How do I contact support?
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You can contact us via support ticket, Telegram, or email at {$settings.system_email}.